Privacy Policy

1. Overview

Appvelo Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By accessing our website at appvelo-solutions.vercel.app or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy applies to all visitors, users, and clients who access or use our services, whether you are located in Pakistan or anywhere else in the world.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically through your use of our services, and information from third-party sources.

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, and job title
• Project Information: Project requirements, budget, timeline, and specifications
• Communication Data: Messages, inquiries, and feedback you send to us
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Account Information: If you create an account, we collect login credentials and preferences

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Device Information: IP address, browser type, operating system, device type, and screen resolution
• Location Data: General location information based on IP address
• Log Information: Server logs, error reports, and performance metrics

2.3 Third-Party Information

• Social Media: Information from social media platforms when you interact with us
• Analytics: Data from Google Analytics and other analytics services
• Referral Sources: Information about how you found our website

3. How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our services:

3.1 Service Provision

• Respond to inquiries and provide customer support
• Process project requests and deliver development services
• Communicate about project progress and updates
• Process payments and manage billing

3.2 Business Operations

• Improve our website, services, and user experience
• Analyze usage patterns and optimize performance
• Conduct market research and gather feedback
• Develop new features and services

3.3 Marketing and Communication

• Send newsletters and promotional content (with your consent)
• Notify you about new services or updates
• Share relevant industry insights and blog posts
• Invite you to events or webinars

3.4 Legal and Compliance

• Comply with legal obligations and regulations
• Protect our rights and prevent fraud
• Resolve disputes and enforce agreements
• Respond to legal requests and investigations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication
• Payment processing and billing
• Analytics and performance monitoring
• Customer relationship management

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergencies or public safety concerns

4.4 Consent

We may share information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: Data encryption in transit and at rest
• Secure Servers: Use of secure, regularly updated servers
• Access Controls: Restricted access to personal information
• Regular Updates: Security patches and software updates
• Monitoring: Continuous monitoring for security threats

5.2 Organizational Measures

• Employee training on data protection and privacy
• Regular security audits and assessments
• Incident response and data breach procedures
• Limited access to personal information on a need-to-know basis

5.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of protection.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

6.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and remarketing (with consent)

6.2 Third-Party Analytics

We use Google Analytics and similar services to understand how visitors interact with our website. These services may collect:

• Page views and session duration
• Traffic sources and referral information
• Device and browser information
• General location data

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Your Privacy Rights

You have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Know what information we have about you

7.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your contact preferences
• Modify your account settings

7.3 Deletion and Erasure

• Request deletion of your personal information
• Withdraw consent for data processing
• Object to certain uses of your data

7.4 Marketing Communications

• Opt out of marketing emails at any time
• Unsubscribe from newsletters and promotional content
• Modify communication preferences

7.5 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

8.1 Retention Periods

• Contact Information: Until you request deletion or unsubscribe
• Project Data: For the duration of the project plus 3 years for records
• Communication Records: 2 years for customer service purposes
• Analytics Data: 26 months (Google Analytics default)
• Legal Records: As required by applicable laws

8.2 Deletion Process

When retention periods expire, we securely delete or anonymize personal information unless longer retention is required by law.

9. International Data Transfers

As we serve clients globally, your information may be transferred to and processed in countries other than Pakistan. We ensure appropriate safeguards are in place:

• Use of secure data transfer mechanisms
• Compliance with international data protection standards
• Contractual protections with service providers
• Regular assessment of data transfer practices

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you via email for significant changes
• Provide notice through our website or services

11.2 Your Continued Use

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy-related concerns promptly and transparently. We will respond to your inquiry within 48 hours during business days.

Additional Information

This Privacy Policy is designed to be transparent and comprehensive. We believe in being open about our data practices and your rights. If you need clarification on any aspect of this policy, please don't hesitate to reach out.

For more information about our services, please visit our Services page or contact us directly.